Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, a preferred game or a personal strategy. Games should be viewed as paid entertainment, in the same way as other leisure activities. Only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.

Before you start, decide how much time and money you are comfortable spending. Treat these amounts as entertainment costs rather than funds that you expect to recover or increase. Once your budget or time allowance has been used, stop gambling. Avoid changing your decision while you are playing, particularly after a loss or during a period of excitement.

• Set a gambling budget that is separate from rent, mortgage payments, household bills, food, transport, savings and other essential expenses.
• Set a session time limit and take regular breaks away from the website or application.
• Keep track of deposits, bets, wins and losses so your gambling remains visible and realistic.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal difficulties.
• Remember that a win does not mean you should increase your stakes, and a loss does not mean you are due a win.

A useful way to maintain perspective is to compare gambling spending with your overall leisure budget. If gambling is taking money away from activities, commitments or people that matter to you, consider reducing your spending or taking a break. You can also ask someone you trust to help you monitor your limits and keep your decisions accountable.

Tools to help you stay in control

Responsible gaming tools can help you plan your activity before it becomes difficult to manage. Depending on the options available through your account, you may be able to set deposit, wagering or loss limits, create a session reminder, take a temporary break or request account closure. These tools are designed to support your decisions, but they work best when limits are realistic and chosen before gambling begins.

Financial limits

A deposit limit can restrict the amount added to your account over a selected period. A wagering or loss limit can help you control the amount used for gambling. Choose a limit based on your personal circumstances, not on an expected win. If you set a limit and reach it, do not try to work around it by opening another account, using another payment method or asking someone else to deposit for you.

Time limits and breaks

Long sessions can make it harder to notice how much time or money has been spent. Use reminders, alarms or other available features to pause and review your activity. A temporary break can be useful if you feel distracted, frustrated or uncertain about continuing. During a break, remove gambling applications, avoid promotional messages where possible and plan other activities to fill the time.

Self-exclusion and account closure

If you believe that a longer break is needed, consider self-exclusion or account closure. Self-exclusion is a formal request to prevent access to gambling for a selected period or until a further review, depending on the option available. It should not be treated as a temporary inconvenience or a challenge to overcome. If you choose self-exclusion, do not attempt to create or use another account. Contact the relevant support channel through the website if you need help understanding the available process.

Limits and exclusions may not always take effect in exactly the same way. Read the relevant information before confirming a request, and check whether it applies to one account, a particular product or other services. If you are unsure, stop gambling while you seek clarification.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have gambled without problems in the past. It may develop gradually, and you do not need to experience every warning sign before asking for help. Early action can make it easier to regain control and protect your finances, relationships, health and wellbeing.

• Spending more time or money gambling than you originally intended.
• Chasing losses by increasing stakes or continuing to play in an attempt to win back money.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on work, study or family responsibilities.
• Hiding gambling activity, losses, transactions or account information from family, friends or colleagues.
• Borrowing money, missing payments or using savings and essential funds to continue gambling.
• Selling items, taking out credit or asking others for money because of gambling losses.
• Arguing with people close to you about gambling or withdrawing from relationships and usual activities.
• Gambling to cope with sadness, stress, loneliness, anger, boredom or other difficult feelings.
• Trying to stop or cut back several times without being able to do so.
• Feeling guilt, shame, hopelessness or distress after gambling, then returning to gambling despite those feelings.

If any of these signs sound familiar, stop gambling and speak with someone you trust. Consider using an account break, setting stronger limits or requesting self-exclusion. Review your recent transactions and financial commitments, and avoid making further deposits while you decide what support you need. A qualified counsellor or financial counsellor can help you create a practical plan without judgement.

Getting support in Australia

You do not have to manage gambling concerns alone. Free or low-cost help may be available through Gambling Help Online, state and territory gambling support services, community health services, qualified counsellors and financial counsellors. These services can provide confidential information, counselling, budgeting assistance and guidance for people affected by their own gambling or someone else’s gambling. Search for the current service information relevant to your state or territory, or speak with a health professional about an appropriate referral.

If you are supporting a family member, partner or friend, try to approach the conversation calmly and focus on specific behaviours rather than blame. You can explain what you have noticed, say that you are concerned and encourage them to seek professional support. Protect your own finances by keeping important accounts and documents secure, avoiding lending money for gambling and seeking advice about boundaries. You can ask for support yourself even if the person who gambles is not ready to seek help.

If gambling has contributed to immediate danger, threats, violence, severe distress or thoughts of self-harm, seek urgent assistance through local emergency services or an appropriate crisis support service. Your safety comes first. Online gambling support is not a substitute for medical, psychological, legal or financial advice, and professional assistance should be obtained where needed.

A practical plan for taking a break

1. Stop gambling and do not make another deposit while you consider your next step.
2. Use available account limits, a temporary break, self-exclusion or account closure.
3. Tell a trusted person what is happening and ask them to help you follow your plan.
4. Review your bank transactions, bills and other obligations without trying to win back losses.
5. Remove saved payment details and gambling reminders where practical.
6. Contact a gambling counsellor or financial counsellor for independent guidance.
7. Choose alternative activities that support your health, relationships and daily routine.

Important protections and account responsibilities

Gambling is for adults only. You must not allow anyone under the legal gambling age to access your account, use your payment method or watch and participate in gambling activities. Keep your login details private, use appropriate security settings and log out when you are not using your account. If you believe another person has accessed your account, stop using it and contact the available account support channel.

Do not gamble on behalf of another person, allow another person to gamble through your account or ask someone else to bypass a limit or exclusion. These actions can create financial, legal and personal risks. Account information should be accurate and kept up to date so that responsible gaming measures can be applied appropriately.

Cashaud Casino may provide information, account tools and support options intended to encourage responsible gambling. These measures cannot remove the inherent risk of gambling or guarantee that harm will not occur. You remain responsible for making informed decisions, following applicable laws and seeking help when gambling is no longer enjoyable or affordable.

Review this page and the responsible gaming information available in your account before gambling. If you are uncertain whether gambling is suitable for you, the safest choice is not to gamble. Taking a break early is a positive decision and can help protect your money, time, relationships and wellbeing.