Privacy Policy

1. Information we may collect

When you create an account, use the website, contact support or take part in casino activities, information may be collected and handled to provide the service. The type and amount of information collected can depend on the features you use, the information you provide and the checks that are required.

Information that may typically be handled includes account details, identity information, verification documents, payment information, transaction records, technical information and communications with support. Some information is provided directly by you, while other information is created or collected when you use the website.

• Account details, such as your name, date of birth, residential information, username and other details needed to create and manage an account.
• Verification information, including documents or information used to confirm identity, eligibility, account ownership and the accuracy of account details.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details and other activity connected with your account.
• Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone and general usage information.
• Cookie and similar technology data, including information about pages visited, preferences, login activity, session information and interactions with the website.
• Communications and support information, including requests, questions, feedback, documents or other information you choose to send to the service.

Please provide information that is accurate, current and complete when requested. If your details change, keeping your account information up to date can help with account access, verification, payments and support.

2. How information may be used

Personal information may be used for purposes connected with operating Cashaud Casino and providing an appropriate, secure and reliable service. The information is handled only where there is a relevant business, service, security or legal reason to do so.

• To create, maintain and administer your player account.
• To confirm your identity, eligibility and account details when checks are required.
• To process deposits, withdrawals and other payment or transaction activity.
• To provide customer support, respond to questions and investigate account or payment issues.
• To detect, prevent and investigate fraud, scams, money laundering, misuse, collusion, unauthorised access and other suspicious or prohibited activity.
• To protect the website, players, service providers and other people from security threats or harmful activity.
• To understand how the website is used, improve features and maintain website performance.
• To send service messages about your account, transactions, security, changes to the website or other necessary operational matters.
• To send marketing communications where permitted and where you have provided the required permission or there is another appropriate basis for doing so.
• To meet record-keeping, compliance, legal and responsible operation requirements that apply to the service.

Service messages are different from promotional marketing. Operational messages may still be sent when they are needed to manage your account, process a transaction, protect security or communicate an important change. Where marketing consent is required, you can withdraw it using the method provided in the message or by contacting privacy support.

Information may also be combined with other information held about your account where this is reasonably necessary for verification, security, support, record keeping or service improvement. Decisions involving account access, verification or transactions may require additional information or manual review.

3. Cookies, service providers and security

Cookies and similar technologies

Cashaud Casino may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, support security, understand website usage and improve the player experience. Cookies may be temporary and removed when you close your browser, or they may remain for longer to remember preferences or recognise a returning device.

You can manage, block or delete cookies through your browser settings. If you restrict certain cookies, parts of the website may not work correctly, account sessions may not be maintained, or some preferences may need to be entered again. Browser controls differ, so check the privacy or help settings for the browser and device you use.

Sharing information

Information may be shared with trusted service providers and professional partners where they need it to perform a service connected with the website. Depending on the circumstances, this may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics services and security providers.

These providers should receive only information relevant to the service they provide and are expected to handle it in a suitable and secure way. Information may also be disclosed where necessary to protect rights and safety, investigate suspected misuse, respond to a valid legal request, resolve a dispute, enforce applicable terms or meet a legal or compliance obligation.

Some service providers may operate in locations outside Australia. Where information is handled by a provider in another location, reasonable steps are taken to support appropriate protection and secure handling, subject to the requirements that apply to the relevant activity.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Examples can include access controls, secure connections, monitoring, verification procedures and staff or provider controls. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

4. Retention and your privacy rights

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purpose for which it was collected, to provide services, manage disputes, maintain security, complete records or meet other obligations. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to any applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Such records will continue to be protected and used only for relevant purposes while they are retained.

Requests and choices

Depending on the circumstances and any applicable limitations, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of information that is no longer needed, or ask about how your information has been used. You may also withdraw consent to marketing at any time.

To exercise these data rights, contact support@cashaudcasino.click. Please describe your request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm your identity before a request is completed.

• Access: ask for a copy of, or information about, personal data associated with your account.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal data to be deleted where there is no continuing reason or requirement to retain it.
• Marketing consent: withdraw permission for promotional communications by contacting support@cashaudcasino.click or using the unsubscribe option included in a marketing message.

A request may be refused or limited where fulfilling it would affect another person's privacy, compromise security, interfere with fraud prevention, conflict with a legal obligation or require information that must be retained. If some information cannot be removed, an explanation may be provided where appropriate.

If you believe information has been handled incorrectly, you can contact support@cashaudcasino.click so the concern can be reviewed. Providing relevant details, dates and the nature of the concern can help with a timely response.

5. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the way information is handled, available features, security practices or applicable requirements. The latest version will be made available on the website, together with an updated effective date where appropriate.

Players should review this page periodically, particularly when returning to use the website after a significant period. If a change is important, reasonable steps may be taken to bring it to players' attention through the website, account notifications or other suitable service communications.

By continuing to use Cashaud Casino after an updated Privacy Policy is made available, you acknowledge that the information may be handled as described in the updated version, subject to any rights and choices that apply to you.

For privacy questions, access, correction, deletion or marketing consent requests, contact support@cashaudcasino.click.